Verdant 003 005

VERDANT HOME
Smart Baby Monitoring Systems
Remote Diagnostic Incident Report
CustomerPeterson Family
Address███ ███████ Road, Chelsea, London
DeviceSmart Baby Monitor Pro X5
Serial numberLHX5-88427-UK
Firmware version8.12.4
Support ticket130624-0912
Engineer[REDACTED]
Date generated13.06.24

Report Summary

Following customer reports of unexpected audio alerts, remote diagnostics were carried out on the above device for 12 June 2024.

No hardware faults detected.

No software corruption detected.

Wireless signal strength remained stable throughout the reporting period.

No unauthorised firmware modifications identified.

The report logs five entries.

Logged entries - 12 June 2024
20:11Audio alert generated. No corresponding audio event detected on the device.
20:12Monitor returned to normal monitoring mode.
20:47Audio interference alert generated. No fault detected.
21:02Monitor activated into normal sleep mode.
21:42Anomalous audio event registered by the nursery monitor. Duration approximately four seconds. Audio recording unavailable.
Technician notes
Customer reports repeated audio alerts while the infant was asleep. An anomalous audio event was registered separately at 21:42. Unable to reproduce reported fault. Recommend continued monitoring.
Case closed